Returns & Cancellations

These Terms and Conditions cover the practices for handling and securing your Personal Information by VERDIZEN SOFTECH PRIVATE LIMITED (Hereinafter Referred to as “Date My Closet”).The domain name www.datemycloset.com(hereinafter referred to as the “Website”) is owned by Verdizen Softech Private Limited, a Company incorporated under the Companies Act, 2013 having its registered office at 5-B Fairy Manor, Rustom Sidhwa Marg, Mumbai 400001.

These Terms and Conditions are applicable to persons who utilise/ purchase/ rent any product or services from Date My Closet through any sales or distribution media of Date My Closet (like website, mobile site, whatsapp or telephonic orders & offline channels). These Terms and Conditions also apply to any person who visits Date My Closet’s offices, retail centers and warehouses. As a user or customer of Date My Closet, the person agrees with the Privacy Policy and Terms and Conditions mentioned herein.

The Privacy Policy or Terms and Conditions do not apply to the websites, mobile sites and mobile apps of our other third party collaborators, even if their channels are connected or linked to Date My Closet’s Website. We recommend you review the privacy statements of the other parties with whom you interact.

When browsing our Website/ App, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

 

This policy governs the cancellation and return of any Order placed by the App/Website User (defined hereinafter) on www.datemycloset.com (defined hereinafter) or the Android or the iOS app.

1. The domain name https://www.datemycloset.com (hereinafter referred to as the “website”) and the “App” (about to be launched on Google Playstore and iOS) is owned by VERDIZEN SOFTECH PRIVATE LIMITED


  1. For the purpose of this Return and Cancellation Policy, wherever the context so requires “Website / App Owner” and “Website” shall mean VERDIZEN SOFTECH PRIVATE LIMITED and www.datemycloset.com, respectively. Also, wherever the context so requires, “Website / App User” or “User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract Act”). Any person who is not competent under the Contract Act to enter into a legally binding Contract including minors, un-discharged insolvents, persons of unsound mind etc. are not eligible to use this App/ Website. This App/ Website is intended for individuals who are 18 years of age or above. By accessing or using this App/ Website or the services rendered by this App/ Website in any manner, the App/ Website User warrants that he/ she is 18 years of age or above.

    3. By accessing, browsing, using and/or availing the services, products and tools provided by this App/ Website, the App/ Website User agrees to abide and be bound by the provisions of this “Return and Cancellation Policy” as applicable to this App/ Website. The App/ Website User’s access to and use of this Site and/or the Services is conditional upon the App/ Website User’s acceptance and continuous compliance with the provisions of this “Return and Cancellation Policy” and the Terms of Use and other policies available on this Site at all times. The App/ Website Owner reserves the right to refuse access to this App/ Website and/or terminate account(s) and/or remove and/or edit content at any time without Notice to the App/ Website User. It is the App/ Website User’s responsibility to review this “Return and Cancellation Policy” periodically for updates/ changes. The App/ Website User’s continued use of this App/ Website following the posting of changes will mean that he/she accepts and agrees to the revisions. If the App/ Website User does not agree to be bound by any of the provisions of this Return and Cancellation Policy then he/ she shall not use and/ or access this App/ Website.

    4. The App/ Website Owner owes no liability to the App/ Website User for citing any reason for cancelling any Order made by the App/ Website User. 5. By mere use of this App/ Website, the App/ Website User expressly consents to the terms of this “Return and Cancellation Policy”. This “Return and Cancellation Policy” is incorporated into and subject to the Terms of Use of this App/ Website. This “Return and Cancellation Policy” shall be read in accordance with and subject to the provisions of the Terms of Use of this App/ Website.

    6. The App/ Website User shall send the cancellation and/ or return request by emailing the App/ Website Owner at info@datemycloset.com

    7. The App/ Website Owner’s decision shall be final to decide whether the cancellation and / or return request of the App/ Website User is accepted or not.

    8. Date My Closet Express Category :
    8.1. In case of product(s) ordered under this category, cancellation of the Order is allowed only till the product(s) has not left the warehouse of the App/ Website Owner.

    8.2. The App/ Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the App/ Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. The Delivery Personnel will wait at the App/ Website User’s address for 15 minutes from the time of delivery for the App/ Website User to try the product(s) and return the same in case of any problem with the same.

    8.3. Once, the Delivery Personnel leaves the premises of the App/ Website User and till the product(s) reaches the warehouse of the App/ Website Owner, any kind of damage found on the product(s) shall be the sole liability of the App/ Website User.

    8.4. In case the App/ Website User fails to return the product(s) on the return date, a per day late fee of 5% of MRP of the product will be charged up to a maximum of MRP of product.

    8.5. The above late fee shall be payable by the App/ Website User in the same manner as the App/ Website User has paid for the Total Price of the product(s) while placing the Order.

    9. Date My Closet Reserve Category : 9.1. If the Site User has to return any product(s) upon its receipt, which is ordered from this category, he and/ or she shall place the return request within 12 hours from the time of delivery by sending an email to info@datemycloset.com

    9.2. No refund shall be made by the App/Website Owner if the return request is made by the App/Website User after 12 hours from the time of delivery.

    9.3. In case the App/Website User fails to return the product(s) on the return date, a per day late fee of 5% of MRP of the product will be charged up to a maximum of the Security Deposit deposited by him/ her.

    10. In case of cancellation and/ or return of any Order being placed by the App/Website User, the refund(s) to be made by the App/Website Owner to the App/Website User of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45 days from the date of cancellation and/ or the return, depending upon the Bank Policies of the App/Website Owner and the App/Website User, respectively.

    11. All the refunds to be made are done through the Third Party Payment Gateways engaged by the App/Website Owner. However, the App/Website Owner shall not be liable in any manner, if there is any delay/ failure in the processing of the refund to be made to the App/Website User, instead it is the liability and responsibility of the Third Party Payment Gateways. It is hereby stated that the App/Website Owner will take reasonable steps to get the refunds processed in a timely manner, but, it cannot guarantee the same.

    12. The App/Website User shall return the Date My Closet Coat Cover, Wooden Hanger, Muslin Bag Jewellery Box (if any) and  along with any other merchandise which was delivered with the product(s). Failing which, INR 250/- shall be deducted from the Security Deposit and/ or INR 250/- shall be paid by the Site User to the Delivery Personnel who comes to pick-up the product(s), if the product(s) delivered is ordered from the Date My Closet’s delivery system.

    13. The App/Website Owner will inspect the product(s) returned by the App/Website User when it reaches its warehouse and check whether the product(s) is intact and is in the same condition as it was when it was delivered to him/ her. Date My Closet reserves the right to take the final decision about the condition of the returned product(s).

    14. In case of any Major Damage (any kind of loss which diminishes the commercial value of the product, including but not limited to, theft, alteration, non-reversible treatment to the fabric, replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to the product(s) while it is in the custody of the App/Website User, an additional charge of up to 100% of the Retail value of such product(s), as determined by the App/Website Owner, shall be payable by the App/Website User.

    15. The App/Website User explicitly agrees to the levy of such additional charge on account of Major Loss (defined above) being caused to the product(s) while in the custody of the App/Website User, as determined by the App/Website Owner.

    16. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the Date My Closet Express Category, the additional charge, as determined by the App/Website Owner, shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.

    17. In the event of Major Loss (defined above) being caused to the product(s) being ordered from the Date My Closet Reserve Category, the additional charge, as determined by the App/Website Owner, shall be adjusted from the Security Deposit being paid by the App/Website User and in case of the additional charge being higher than the Security Deposit, the App/Website Owner is explicitly authorised by the App/Website User to levy the balance of such additional charge, the balance of the additional charge shall be payable by the App/Website User in the same manner as the App/Website User has paid for the Total Price of the product(s) while placing the Order.

    18. The App/Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the App/Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. Once, the Delivery Personnel leaves the premises of the App/Website User and till the product(s) reaches the warehouse of the App/Website Owner, any kind of damage found on the product(s) shall be the sole liability of the App/Website User.

    19. The Pick-up time shall be mutually decided between the Delivery Personnel and App/Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the App/Website User for knowing the Pick-up time.

    20. It is hereby clarified that the App/Website Owner will take best efforts to ensure that the product(s) ordered by the App/Website User under any of the categories mentioned on this App/Website are delivered within the timelines specified in the Terms of Use of this App/Website, however, in case of delay of more than 1 (one) day from the specified delivery date and/ or time, the App/Website Owner shall refund the entire amount charged for the product(s) ordered by the App/Website User from this App/Website.

    21. The name and contact details of the Grievance Officer are provided below:

Mr. Siddarth Shah
Verdizen Softech Pvt. Ltd.
Office : 5B 1 fairy manor, rustom sidhwa marg, mumbai 400001
Mobile No.: 9833442674
Email: siddharth@datemycloset.com
Time: Available from Monday – Saturday (09:00 – 20:00)